8:15 - 8:45 Continental Breakfast / Conference Packet Pickup
8:45 - 9:00 Welcoming Remarks
9:00 - 10:00

Keynote Address: Pursuing Diversity and Inclusion in Technical Services

Dracine Hodges, Associate University Librarian for Technical Services, Duke University Libraries

It is impossible to ignore the shifting societal norms impacting the world we all inhabit. The challenge we face is understanding our role in supporting the principles of diversity, equity, and inclusion in the day-to-day work. Technical Services' work impacts individuals, institutions, and communities now and in the future. This talk will explore ways in which our typically behind the curtain work affects cultural context alongside learning and research experiences.

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10:00 - 10:45 Sponsor Networking
10:45 - 11:30 Concurrent Session One

1A. Old Serials, Dirty Data: Print Retention as an Opportunity

Presented by Beverly Dowdy & Mandy Hurt, Duke University Libraries

Duke University Libraries has committed to retaining holdings of particular print serials. Technical Services saw this as an opportunity not only for entering the required data into our local records, but also for updating older bibliographic records that were often minimal at best. The first part of the presentation will cover the nature of the print retention program and its requirements for serials. The second half will discuss the workflow for entering retention data, what serial catalogers discovered about our older records in the process, and the data normalization that followed.

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1B. Get It Now: Four Years Later

Presented by Stephanie J. Adams, Tennessee Technological University

In the 2013-2014 academic year, the Tennessee Tech University library began using Get It Now, the Copyright Clearance Center's full-text article delivery service. For a per-article fee ranging from $26 - $50 (paid by the library), our patrons can receive almost immediate access to articles from non-subscribed journals. The presenter will share Get It Now usage statistics and spending patterns at TTU over the past four years. She will also discuss TTU's experiences using Get It Now with both the Summon and Primo discovery services.

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1C. Streamlining Acquisition Workflows Through Collaboration and Innovation

Presented by Xiaoyan Song & Ruth Gagliardi, North Carolina State University Libraries

As a selector, have you ever wondered if the resource you request has been ordered? As an acquisition staff, are you struggling with keeping track of your order requests from various channels? As a manager, are you finding it challenging to monitor staff work? If you are experiencing any of these issues, come to this session to learn how an open source tool, CORAL, can be your solution. You will learn how to manage workflows in CORAL, and hear about NCSU's initiative on evolving the tool through collaboration across departments in the Libraries and in CORAL community.

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11:45 - 12:30 Concurrent Session Two

2A. Developing a Freely Accessible/Open Access Resource Policy at Duke University Libraries

Presented by Bethany Greene, Duke University Libraries

Freely accessible/OA resources present unique challenges for librarians. Many of these resources lack high-quality metadata or the technical support provided by traditional publishers, making discoverability and management tricky. Freely accessible/OA resources allow for a more diverse representation of content, both by subject and format type. This presentation will provide a review of freely accessible/OA policies in other libraries, discuss challenges libraries face with managing these resources, and explain how DUL is addressing some of these challenges through the development of a policy.

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2B. Lightning Talks (Four Presentations)

Part 1. Wolf Tales: Documenting Voices of Diversity at NC State

Presented by Virginia Ferris, North Carolina State University Libraries

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Part 2. Diversity Talks and Project Safe Profile Badges at NCSU Libraries

Presented by Sydney Thompson, North Carolina State University Libraries

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Part 3. Using 10 Digit Fund Codes for Assessment and Reporting in an Academic Library

Presented by Angela Maranville & Megan Heady, West Virginia University

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Part 4. Publishers and Discovery Partners Working Together to Optimize Discovery Workflows Benefits all Stakeholders

Presented by Abigail Wickes, Oxford University Press

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2C. Green, Yellow, Red: Implementing a New Workflow for Collection Management at College of Charleston Libraries

Presented by Allison Kaiser Jones, College of Charleston Libraries

Facing significant budget cuts, the College of Charleston's Collection and Content Department created a workflow in October 2017 to communicate with faculty potential cancellations of resources with high cost per use. Not wanting to cut resources important to scholarship and teaching, the Collection and Content Department weighed heavily faculty input regarding these seemingly under used resources while making renewal decisions. This presentation provides an overview of this workflow, including examples of faculty feedback, and closes with an evaluation of the workflow's success so far.

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12:30 - 1:45 Lunch
1:45 - 2:30 Concurrent Session Three

3A. Communicating E-resource Management Needs to Library Stakeholders: Theory and Praxis

Presented by Christina Geuther, Kansas State University

Dialogue studies and the communication needs addressed by the NASIG Core Competencies standards will be the framework of how to effectively communicate electronic resource management to library stakeholders. This presentation will be both theory and praxis as it is applied at K-State Libraries and beyond.

3B. The New AskTech: Implementing a Ticketing System Platform for Technical Services Resource Troubleshooting

Presented by Dennis Christman, Duke University Libraries

AskTech is Duke University Libraries' service for providing support from Technical Services for library resources. Created as a listserv, it received over 1200 tickets in 2017 covering topics such as eresource access errors, catalog record fixes and changes to item status. In early 2018, AskTech transitioned away from a listserv model to a more formal model using the free Spiceworks Helpdesk software. This presentation discusses the reasons for the change, the logistics of the transition including workflow and technical considerations, and a look at the new service model in practice.

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3C. Implementing New Bibliometric Services at the United States Environmental Protection Agency Library, Research Triangle Park, NC

Presented by Anthony Holderied & Taylor Abernethy, US EPA Library, Research Triangle Park

Supporting the information needs of researchers at the US EPA's campus in Research Triangle Park, NC, the EPA-RTP Library has always provided researchers with standard bibliometric information. The demand for these metrics suggested a need to enhance these services. As a fairly small library with limited staff and resources, we set out to determine how we could add value to and improve our research metrics deliverables with available resources and staff. By incorporating additional metrics and visualizations, we created a new service called Research Impact Reports.

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2:45 - 3:45

Closing Session - It's Made of People: Designing Systems for Humans

Presented by Andreas Orphanides, NCSU Libraries

Whether we're technical services folks, programmers, supervisors, front-line librarians -- all of us are participants in all sorts of systems. And whether we recognize it or not, we're used to interacting with the world through the lens of the systems we work with. In this presentation, I'll take a look at some of the challenges of interacting with the world in terms of systems, I'll discuss the human costs of failing to recognize the limitations of systems, and I'll provide a framework for thinking about systems to help ensure that our systems respect the humanity of their human participants.

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3:45 - 4:00 Closing Remarks and Wrap-up